Delivery: Our delivery service begins promptly at 7:00 AM to ensure your event starts on time. It's crucial that a designated contact person is present during setup to ensure everything runs smoothly. We currently offer delivery to most areas in Fairfield & New Haven Counties. For specific delivery areas and pricing details, please reach out to us via call, text, or email at 203-506-5550.
Requirements: To ensure the safe installation of our inflatable units, we require access to electricity within 100 feet of the setup area. Additionally, for the safety of everyone involved, the inflatable must be positioned away from low-hanging branches, power lines, and chain-link fences. Whether on grass or pavement, the setup area must be free of rocks, sticks, broken glass, and pet droppings.
Rental Times: Our drop-off times range from 7:00 a.m. to 9:00 a.m. Pick up time will be subject to agreement. Please discuss this with us prior to placing a deposit. Our standard rental duration is 6 to 8 hours, constituting an all-day rental with the equipment.
Inclement Weather: We prioritize the safety of your guests, and thus, certain weather conditions may affect our services. Inclement weather includes heavy or steady rain, winds exceeding 20 mph, and temperatures below 45 degrees. Please note that once the unit has been set up, refunds will not be issued in the event of inclement weather.
Payment and Deposits: Payment is due at the time of setup for your convenience. Your deposit is non-refundable, except in cases where your party is canceled due to inclement weather.
Cancellation Policy: In the unfortunate event of a cancellation, we offer refunds in the form of a rain check. This rain check can be applied to any future order or rescheduled event, ensuring you don't lose out on the excitement of having one of our bounce houses at your gathering.
We're committed to providing you with exceptional service, from setup to pickup. Should you have any questions or special requests regarding our delivery service policy, please don't hesitate to contact us. We look forward to making your event a memorable one!
Our aim is to ensure a seamless installation experience so you and your family can fully enjoy your event. To help us avoid any delays or potential issues, please take a moment to review the following checklist before our team arrives:
Ensure the driveway is cleared of cars and any other obstacles both upon our arrival and when we return for pickup.
Have someone available at the time of delivery to guide our team to the setup area and facilitate payment.
Provide a clear path of at least 3 feet wide for delivery to the setup spot.
Select an open lawn area with ample clearance from tree branches and other obstructions.
If not plugging into a gas-powered generator, ensure the power source is within 100 feet. For multiple rentals, consider multiple circuits to prevent overloading.
Confirm all outlets are functional and identify additional circuits if needed.
Choose a setup location easily accessible from your driveway or street, avoiding severe slopes, steps, or stairs. The site should be relatively level.
Do not position the inflatable near power or utility wires or any swimming pool or body of water.
Be aware that we use 18-inch ground stakes to secure our inflatables. Please mark all underground sprinklers or utility wires to avoid damage.
Clear the site of sharp sticks, animal waste, large rocks, and other debris. If necessary, cover spots with animal waste to protect our equipment.
On hard surfaces like driveways or parking lots, sweep or use a blower to clean the area.
By ensuring these preparations are complete, you'll help us provide a smooth and efficient setup process, allowing you to focus on enjoying your event. Thank you for your cooperation!